At jl11, the privacy and security of every Filipino player's personal data is a core responsibility — not a checkbox. This Privacy Policy explains exactly what data jl11 collects, why we collect it, how it is used, who it may be shared with, and what rights you have as a data subject under Philippine law.
Effective Date: 1 January 2026 · Last Updated: 1 January 2026This Privacy Policy ("Policy") is issued by jl11 Casino ("jl11", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal information relating to all individuals ("you", "Player", "User", "Data Subject") who interact with the jl11 online gaming platform at jl11.asia and all associated digital services.
jl11 is committed to full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its implementing rules and regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines. This Policy also reflects jl11's obligations under the applicable regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) insofar as they relate to the handling of player data.
This Policy applies to all personal data processed by jl11 in connection with your registration, use of the platform, financial transactions, communications with support, and participation in promotions. It should be read together with jl11's Terms & Conditions and Responsible Gaming Policy.
By registering for or using the jl11 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be processed. If you do not agree with this Policy, you should not use jl11.
For the purposes of the Data Privacy Act of 2012, jl11 acts as the Personal Information Controller (PIC) in respect of all personal data collected and processed through the jl11 platform.
Platform: jl11 Casino
Website: jl11.asia
Contact Email: [email protected]
Support: 24/7 — Tagalog & English
Regulatory Framework: PAGCOR Online Gaming Regulations, Republic Act No. 10173
Where jl11 engages third-party processors (such as payment providers, game suppliers, or analytics services) to process personal data on its behalf, those parties act as Personal Information Processors (PIPs) and are bound by contractual data processing obligations consistent with the requirements of the DPA.
jl11 collects personal data in the following categories, depending on your interaction with the platform:
Full legal name, date of birth, gender, nationality, residential address (including city/municipality and province), email address, mobile number, and username. This data is collected during account registration and KYC verification.
Government-issued identification documents such as PhilSys National ID, Philippine passport, driver's licence, SSS ID, GSIS ID, or voter's ID, along with any supporting selfie or liveness verification submitted as part of the KYC process.
GCash account reference numbers, PayMaya account identifiers, bank account details (BPI, BDO, Metrobank), deposit and withdrawal history, transaction amounts in Philippine Peso (₱), payment timestamps, and wallet balance history.
Game session logs, wager amounts, game outcomes, game types accessed (slots, live casino, bingo, fishing, sports betting), session durations, bonus claims, and responsible gaming limit settings applied to your account.
IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone, language settings, and approximate geolocation derived from IP address at the time of login.
Records of communications between you and jl11 support (live chat transcripts, email correspondence, and any attachments submitted), together with timestamps, ticket reference numbers, and agent notes associated with each interaction.
jl11 collects personal data through the following means:
jl11 processes personal data only where a lawful basis exists under the Data Privacy Act of 2012. The following processing bases apply across jl11's data operations:
jl11 uses the personal data it collects for the following specific purposes:
jl11 does not use personal data collected from Filipino players for any purpose other than those listed above, and does not sell personal data to unaffiliated third parties for commercial or marketing purposes.
jl11 may share your personal data with the following categories of recipients in the circumstances described:
GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors receive the minimum data necessary to process deposit and withdrawal transactions on your behalf. These providers operate under their own privacy frameworks and are responsible for the data they independently process.
jl11's game library is powered by third-party game developers including PG Soft, Pragmatic Play, JILI, and JDB. These providers may receive technical session identifiers necessary to deliver their games within the jl11 platform. No unnecessary personal data is transmitted to game suppliers.
jl11 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government bodies where required by law, regulation, or a valid court order. jl11 will make reasonable efforts to notify affected players of such disclosures unless prohibited from doing so by applicable law.
Third-party identity verification service providers receive identification document images and personal data to carry out the KYC verification required for your jl11 account. These providers are contractually bound to process data only for the purpose of identity verification and to apply security standards consistent with the DPA.
jl11 may share data with fraud detection, cybersecurity, and risk management service providers for the purpose of detecting and preventing fraud, account takeover, and other security threats affecting the jl11 platform.
The jl11 platform uses cookies and similar tracking technologies to operate correctly and to improve the player experience. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of jl11 but may affect some personalisation features. jl11 does not use cookies to serve targeted advertising to third parties.
jl11 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. The following retention periods generally apply:
Upon expiry of the applicable retention period, jl11 will securely delete or anonymise personal data in accordance with its data disposal procedures. Where anonymisation is applied, the resulting data is no longer considered personal data and may be retained for statistical or analytical purposes without restriction.
jl11 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, jl11 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach and will inform affected players without undue delay, as required by the Data Privacy Act of 2012 and NPC Circular No. 16-03.
Under the Data Privacy Act of 2012, as a Filipino data subject you have the following rights in relation to your personal data held by jl11. You may exercise these rights by contacting jl11's Data Protection Officer at [email protected]:
| Your Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know that jl11 is collecting your personal data, the purposes of collection, and the scope of processing before or at the time of collection. |
| Right of Access | You may request a copy of the personal data jl11 holds about you, together with information about how it is being processed. |
| Right to Rectification | You may request that inaccurate or incomplete personal data held by jl11 be corrected or updated. |
| Right to Erasure | You may request deletion of your personal data where processing is no longer necessary and where no legal obligation requires its retention. Note that jl11's regulatory obligations may limit this right in some circumstances. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, subject to jl11's overriding legitimate grounds. |
| Right to Data Portability | Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service provider. |
| Right to File a Complaint | You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated by jl11. |
jl11 will respond to all data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or voluminous, jl11 may extend this period by a further thirty (30) days and will notify you accordingly. Identity verification will be required before any data subject request is actioned.
The jl11 platform is strictly for use by persons who are at least twenty-one (21) years of age, in compliance with PAGCOR's minimum age requirements for online casino gaming in the Philippines. jl11 does not knowingly collect personal data from individuals under the age of 21.
If jl11 discovers or is notified that personal data has been collected from a person under the age of 21, the associated account will be immediately closed, all balances will be forfeited, and all personal data collected from that individual will be deleted in accordance with jl11's data disposal procedures, subject only to any mandatory legal retention obligations.
If you are a parent or guardian and believe that a person under 21 in your care has created a jl11 account, please contact us immediately at [email protected] so that we can take appropriate action without delay.
Some of jl11's third-party service providers — including game content suppliers and technical infrastructure partners — may process personal data in jurisdictions outside the Philippines. Where such international transfers occur, jl11 takes steps to ensure that the receiving party provides an adequate level of data protection, including through contractual mechanisms such as data processing agreements that incorporate obligations consistent with the Data Privacy Act of 2012.
jl11 does not transfer personal data to jurisdictions that do not provide adequate privacy protections without implementing appropriate safeguards as required by the NPC. Transfers made for the purpose of fulfilling payment transactions are conducted through licensed payment processors that maintain their own compliance frameworks under applicable regulations.
The jl11 platform integrates with third-party services to deliver its full functionality. While jl11 takes care to work with reputable and compliant service providers, it is important to note that the privacy practices of third parties are governed by their own privacy policies, which are separate from and independent of this Privacy Policy.
jl11 is not responsible for the privacy practices of third-party payment providers (including GCash/GXI, Maya/Voyager Innovations, BPI, BDO, or Metrobank), game content studios, or technical infrastructure providers. Players are encouraged to review the privacy policies of these third parties when interacting directly with their services.
The jl11 platform does not contain links to external third-party websites for advertising or affiliate purposes. All links on jl11.asia direct to internal pages within the jl11 platform.
jl11 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance from the NPC or PAGCOR, changes in jl11's data processing activities, or improvements to jl11's privacy practices.
When material changes are made to this Policy, jl11 will notify registered players by email to their registered address and/or by displaying a prominent notice on the jl11 platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.
Your continued use of jl11 following the effective date of any amendment to this Policy constitutes your acknowledgement of the updated Policy. The most current version of this Privacy Policy will always be available at jl11.asia/privacy-policy.
jl11 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions about this Policy, wish to exercise your data subject rights, or need to report a privacy concern, please contact us using the details below.
Role: Data Protection Officer (DPO)
Email: [email protected]
Subject Line: Data Privacy Request — [Your Account Username]
Support Hours: 24/7 — Tagalog & English
Response Time: Within 30 calendar days of receipt
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe that jl11 has violated your data privacy rights under the Data Privacy Act of 2012. The NPC can be reached through its official channels at the Philippine government's designated contact points for the Commission.
These are the practical privacy protections every jl11 player benefits from — not just legal obligations, but real operational commitments:
jl11 processes all player data in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and operates under the oversight of the National Privacy Commission (NPC) of the Philippines.
Every piece of data transmitted between your device and jl11 — login credentials, financial details, personal information — is protected by 256-bit SSL encryption in transit. Your data in storage is protected by industry-standard security controls.
jl11 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes — ever. Your data is used exclusively to operate and improve the jl11 platform and to meet regulatory obligations.
As a Filipino player on jl11, you have the right to access, correct, delete, and port your personal data under the DPA. jl11's DPO responds to all data subject requests within 30 calendar days — in Tagalog or English.
If a data breach affecting your personal information occurs, jl11 is committed to notifying the NPC within 72 hours and informing affected players without undue delay — in compliance with NPC Circular No. 16-03 and the DPA.
jl11 collects only the minimum personal data necessary for each specific purpose. Data collected for KYC is used for identity verification. Data collected for payment processing is used to process payments. No data is repurposed without your knowledge.
Your data is protected. Your privacy is respected. Your winnings reach your GCash wallet fast. That's the jl11 promise for every Filipino player — log in and experience it for yourself.
🔞 jl11 is strictly for players aged 21 and above. Please read our Responsible Gaming page before playing.